Managed
Services
With advent of IT-As-A-Service, traditional IT Management services for keeping the 'Lights-On' are insufficient or sometimes redundant.
KaiGen provides Managed Services as an IT Partner and not limited to SLA driven service provider.
We help our Customers to continuously assess and improve its IT Services by feeding challenges and improvement areas to our Innovation Center, taking out our expertise and learnings back to benefit our managed services customers.
Key Principles driving us as a Managed Service Provider
People
People are at the core of every Business. Managed IT service for your Business is no different and hence services have to go beyond Service Level Agreements (SLA's) . Partnering with our Customers to take ownership of the keep IT stable through its transformation or disruption. For a successful partnership, understanding the business and its people that IT provides the service, is very crucial.
Process
Process defines who, what, when and how for all IT services. This may add overhead to the service delivery but it is essential mechanism to ensure error free, continuously improving IT Service delivery whose quality can be measured. Backed with structured documentation and data analytics, further drive cost-resource optimization as well as helps identify opportunities of improvement.
Technology
Managed Service provider should be have technical expertise but also keen insight of business and IT processes to make effective use of the Technology, and even drive towards transformation to better technology to benefit Customers success and growth.
Our Offerings
We provide Managed Services for your Cloud, End User environment and Data Center Infrastructure with 'follow the sun' service model, with experts deployed at your location and/or located in India, Malaysia and Japan.
CLOUD
We provide expertise to manage your Microsoft 365 (entire suite), AZURE (IaaS / SaaS), AWS, VMware-Nutanix on Cloud, environments including Managed services for Microsoft Windows Virtual Desktop footprint.
APPLICATION
Experienced teams for supporting Common Microsoft Infra Applications like AD, DNS, DHCP, CA, ADRMS, ADFS, SCCM, Exchange, Sharepoint etc. Security solutions like RSA, CyberArk, Symantec etc. Also for
Specialized applications like CIC, SAP, Oracle and others are available.
NETWORK
End to End Network Life Cycle Management for traditional networking and Software Defined operations complimented by
Security and Risk management, Change management and 24x7
Network Operations Center (NOC) services.
IT INFRA
Full stack support for physical and virtualized environments inlcuding Software defined Compute, Storage and Network. Specialized subject matter expertise in VMware, Nutanix
Microsoft Hyper-V platforms. Including Windows, Linux, Database Administration services.
END USER
We support turn key portfolio for Windows 10 and Desktop Management, Patch and Security management (EDR/EDS) for both physical desktops and Virtual Desktop environment.
SERVICE DESK
We provide Bi-lingual (English / Japanese) service desk for IT Technical services. 24x7 service available on-site or offshore from India and Malaysia. We focus on
First Line Resolution, detailed documentation and Knowledge build to ensure better customer service quality that is visible and measured.